Privacy Policy
We at Kleender (“we,” “us,” “our”) are firmly committed to maintaining the privacy and security of our users and visitors. This Privacy Policy outlines our approach to handling personal information collected through our website, kleender.com. We recognize the importance of protecting your personal information, and we process all data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. Our practices are designed with a privacy-first mindset, ensuring your data is handled lawfully, ethically, and transparently.
1. Scope of Policy & Data Controller
This Privacy Policy applies to all personal data collected through the website kleender.com. Kleender acts as the “Data Controller” under the meaning of GDPR for any personal data collected, and as the “Business” under the CCPA.
If you use or access kleender.com, you agree to the collection and use of your personal data under the terms of this Policy.
2. Categories of Data We Collect
We may collect and process the following categories of personal data:
a. Usage Data
Information automatically collected from your use of kleender.com, such as browser type, Internet Protocol (IP) address, referring/exit pages, clickstream data, session durations, and general browsing behavior.
b. Account Data
Personal data you provide when creating an account or subscribing to our services, such as name, email, postal address, and phone number.
c. Profile Data
Information related to your preferences, product selections, purchase history, and engagement across our platform.
d. Communication Data
Records of your correspondence with us, including support queries, emails sent to [email protected], or feedback provided via contact forms or surveys.
e. Technical Data
Data derived from the devices you use to access kleender.com, including device identifiers, operating systems, system settings, and software configurations.
f. Transaction Data
Details concerning product purchases, payment processing information (excluding full credit card numbers), delivery addresses, payment status, and invoices.
g. Preference Data
Marketing consents, subscription preferences, communication opt-ins, and expressed interest in various products or services.
3. Legal Bases for Processing
We rely on several legal grounds when processing your personal data:
– Consent: You have given explicit permission for us to process your data for specific purposes (e.g., newsletter subscriptions, promotional emails).
– Contract: Where processing is necessary to fulfill a contract with you, such as delivering a product or completing a purchase.
– Legal Obligation: When processing is required to comply with a legal obligation.
– Legitimate Interests: When it is in our legitimate interest to do so, provided such interests are not overridden by your privacy rights (e.g., improving our website performance or preventing fraud).
4. Your Rights
Under applicable privacy laws, you may exercise the following rights with respect to your personal data:
– Right of Access: You may request information about the personal data we hold about you.
– Right of Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): You have the right to request deletion of your personal data, under certain conditions.
– Right to Restriction of Processing: You may ask us to restrict the processing of your data.
– Right to Data Portability: You may request to receive your data in a structured and machine-readable format, and have it transmitted to another data controller.
– Right to Object: You may object to certain types of processing, including direct marketing.
– Right to Non-Discrimination (CCPA): You will not be discriminated against for exercising your rights under applicable privacy laws.
To exercise any of your rights, please contact us at [email protected].
5. Security Measures
We use organizational, technical, and administrative safeguards to protect your personal data. These include:
– End-to-end encryption of user and transaction data in transit and at rest
– Access controls and authentication mechanisms to limit internal access on a need-to-know basis
– Regular data backups and secure storage protocols
– Employee training on privacy and data protection
– Regular reviews and audits of privacy and security practices
Despite our efforts, no system is completely secure. Therefore, we cannot guarantee the absolute security of your personal data.
6. International Data Transfers
Kleender may store or process data outside of your country of residence, including in countries that may not provide the same level of data protection as your jurisdiction. In such cases, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms. These safeguards ensure your rights are protected regardless of the transfer destination.
7. Data Retention
We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
– Usage Data: retained for up to 12 months for analytics and user behavior analysis.
– Account & Profile Data: retained for the duration of your account and up to 5 years following account termination or inactivity.
– Transaction Data: retained for 7 years to comply with accounting and tax legal obligations.
– Communication Data: retained for up to 3 years for internal audit, support history, and legal defense.
– Preference Data: retained until consent is withdrawn or data becomes obsolete.
Where no longer necessary, your data will be securely deleted or anonymized.
8. Cookies and Similar Technologies
Kleender.com uses cookies and similar tracking technologies for various purposes:
– Essential Cookies: Necessary for website functionality, including account login, session maintenance, and security features.
– Functional Cookies: Enhance personalization and user experience (e.g., storing language preferences).
– Analytics Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).
– Performance Cookies: Improve load time, error monitoring, and general performance tracking.
9. Cookie Management & Regulatory Compliance
You may manage your cookie preferences through our cookie banner or your browser settings. Consent is obtained for all non-essential cookies in accordance with GDPR and CCPA. Where required, our cookie banner allows users to opt-in to specific categories of cookies and withdraw consent at any time.
We honor Do Not Track (DNT) signals and provide California residents the right to opt out of the sale or sharing of personal data, as defined by the CCPA.
10. Children’s Privacy
Kleender does not knowingly collect or solicit personal data from children under the age of 13. If we learn that a child under 13 has provided us with personal information, we will delete such data as soon as possible. If you believe that a minor may have provided us with personal information, please contact us immediately at [email protected].
11. Policy Updates
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Changes will be posted directly on this page. Where required, you will be notified of significant updates through email or on-site notifications. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal information.
12. Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:
Email: [email protected]
Website: https://kleender.com
We are committed to maintaining full compliance with all applicable data protection regulations. Your privacy is central to everything we do, and we welcome your inquiries, concerns, and feedback.